Privacy Policy

Introduction

Joyous Healthcare (UK) Ltd is committed to protecting the privacy and security of the personal information we hold. The General Data Protection Regulation (GDPR) has strengthened the rights of individuals and placed greater obligations on organisations such as ours to handle data lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, share, and store personal information, and outlines the rights that individuals have in relation to their data.

We believe that the people who interact with our services — whether as visitors to our website, job applicants, employees, or partners — should be fully informed about how their personal data is handled.

Visitors to Our Website

When you visit www.joyoushealthcareuk.com, we use Google Analytics, a third-party service, to collect standard internet log details and visitor behaviour patterns. This helps us understand how our website is being used, such as the number of visitors to different sections of the site. The information is processed in a way that does not identify anyone. We do not make, and we do not allow Google to make, any attempt to find out the identities of individuals visiting our site.

We also use cookies to improve user experience and monitor website performance. More detail about our use of cookies is available in our separate Cookies Policy.

Email Communications

Emails sent to us, including attachments, are routinely monitored to ensure they are safe and free from viruses or malicious content. Please be mindful of your responsibility to ensure that any email you send complies with the law.

Recruitment and Employment Information

Joyous Healthcare (UK) Ltd is the data controller for information provided during recruitment and employment. Any personal data collected during these processes will only be used to progress an application, assess suitability for a role, and meet legal or regulatory requirements.

We will not share your information with third parties for marketing purposes, nor will we transfer data outside of the European Economic Area. All information is held securely, whether electronically or in physical form.

During recruitment, we may ask for details such as your name, contact information, employment history, education, and references. We may also ask for equal opportunities information to help us monitor our practices; this is optional and will not affect your application.

If you are successful, the information provided during recruitment will become part of your employee record and will be kept for the duration of your employment plus three years after leaving. If you are unsuccessful, your application data will normally be retained for six months following the closure of the recruitment campaign.

Decision-Making and Your Rights

Recruitment decisions are made by our HR Manager. If you would like to know more about how a decision regarding your application was reached, you may contact our HR Manager at info@joyoushealthcareuk.com.

Under GDPR, you have a number of rights in relation to your personal data, including the right to access the data we hold about you, to request corrections, and in some cases, to request erasure. You can read more about your rights on the Information Commissioner’s Office website: ICO – Is my information being handled correctly?

Accessing Your Personal Data

If you would like to know whether we hold personal information about you, you can make a “subject access request”. If we do hold your data, we will:

• Provide a description of the information
• Explain why we are holding it
• State who it could be disclosed to
• Give you a copy in an understandable format

Requests should be made in writing to our Head Office or emailed to info@joyoushealthcareuk.com. Where possible, and with your agreement, we may provide the information informally (for example, over the telephone).

Disclosure of Information

We will not disclose personal information without consent unless required by law. In certain circumstances, we may share information to prevent crime or fraud, or where required under specific agreements with other organisations. In all cases, any disclosure will be carefully considered and carried out lawfully.

Links to Other Websites

Our website may contain links to other external websites. This Privacy Policy does not cover those sites, and we encourage you to read the privacy statements of any websites you visit.

Complaints or Queries

We aim to meet the highest standards when handling personal data. If you believe that the way we collect or use your information is unfair, misleading, or inappropriate, please contact us so we can address your concerns. We also welcome feedback and suggestions on how we can improve our practices.

Policy Review

We keep this Privacy Policy under regular review to ensure it remains up to date and effective.

Contact Us

If you would like more information about how we handle personal data, or if you wish to exercise your rights, please contact us at:
Email: info@joyoushealthcareuk.com

Signed:
Management Team
Joyous Healthcare (UK) Ltd