Modern Slavery and Human Trafficking Policy
Introduction
Joyous Healthcare (UK) Ltd is a domiciliary care provider and recruitment agency committed to delivering safe, high-quality, and ethical care and staffing solutions across England.
We recognise that modern slavery is a serious global crime and a grave violation of human rights. It can take many forms, including forced labour, debt bondage, domestic servitude, human trafficking, and exploitation of vulnerable individuals.
As both a care provider and an employment agency, we understand that our sector carries heightened risks of labour exploitation. We take this responsibility seriously and are fully committed to ensuring that modern slavery and human trafficking have no place in our organisation, our workforce, or the wider supply chains that support our business.
Policy Statement
Joyous Healthcare (UK) Ltd operates with zero tolerance towards modern slavery and human trafficking.
We are committed to acting ethically, transparently, and with integrity in all our business relationships, ensuring that exploitation does not occur in any aspect of our operations — from the recruitment and employment of staff to the sourcing of goods, materials, and services.
We will not knowingly engage with or support any individual, organisation, or business involved in modern slavery. Every member of our team, along with our partners and suppliers, is expected to share this commitment and uphold the same ethical standards.
Our Approach
To prevent and address the risk of modern slavery within our business and supply chains, Joyous Healthcare (UK) Ltd has established clear and proactive measures:
1. Due Diligence
We conduct due diligence on all suppliers, contractors, recruitment partners, and subcontractors to confirm their compliance with UK employment law and modern slavery legislation (Modern Slavery Act 2015).
We require all partners to provide assurance that they operate fair, lawful, and transparent labour practices.
Background checks and verification of right-to-work documents are mandatory for all staff and agency workers prior to employment.
2. Ethical Recruitment Practices
As a recruitment agency, we follow ethical recruitment principles, ensuring that all job offers are made voluntarily, transparently, and without coercion or hidden fees.
We ensure that all workers are fully informed of their rights, pay rates, and working conditions before placement.
We strictly prohibit the retention of passports or identity documents by any manager, recruiter, or third party.
3. Risk Assessment
We regularly assess and review our operations to identify potential risks of modern slavery, particularly in areas involving temporary or agency work, subcontracting, or international recruitment.
Where risks are identified, mitigation actions are implemented immediately, such as closer monitoring or ceasing business relationships where compliance cannot be assured.
4. Staff Training and Awareness
All staff — including recruitment personnel, managers, and care staff — receive training on modern slavery awareness, recognising the signs of exploitation, and how to report concerns.
Training forms part of our induction process and is refreshed annually as part of our safeguarding and compliance programme.
5. Reporting Concerns
Joyous Healthcare (UK) Ltd maintains a clear and confidential reporting process for employees, clients, suppliers, and the public to raise concerns about potential modern slavery or unethical practices.
Concerns can be reported directly to a manager, the Registered Manager, or anonymously via email or whistleblowing routes.
Every report will be treated seriously, investigated promptly, and appropriate action will be taken, including referral to the relevant authorities where necessary.
6. Taking Action
If any instance or suspicion of modern slavery is identified within our organisation or supply chain, Joyous Healthcare will act immediately.
Actions may include suspending or terminating relationships with suppliers or contractors found to be in breach of this policy, and reporting to the relevant enforcement agencies.
7. Continuous Improvement
We review this policy annually to ensure it remains relevant, effective, and aligned with legal and regulatory requirements.
Feedback from audits, investigations, and training is used to strengthen our practices and awareness across all levels of the organisation.
Transparency and Accountability
Joyous Healthcare (UK) Ltd is committed to transparency in its approach to tackling modern slavery and human trafficking.
This policy is available publicly on our website and shared with all staff, suppliers, and business partners. It reflects our ongoing commitment to ethical business conduct, fair treatment, and respect for human rights.
All staff and partners are expected to read, understand, and comply with this policy. Non-compliance may result in disciplinary action, termination of contracts, or legal proceedings where appropriate.
Responsibilities
Management Team: Responsible for implementing this policy, monitoring compliance, and reviewing its effectiveness.
Recruitment Team: Responsible for ensuring all recruitment activities comply with ethical standards, legal right-to-work checks, and transparent employment practices.
All Employees and Contractors: Required to familiarise themselves with this policy, remain vigilant to any signs of exploitation, and report concerns promptly.